When we achieved and re-qualified for the Global EuRA quality seal we also committed to always looking at new things, develop new systems, processes and methods to better serve our clients. Providing home finding in one of the most challenging rental markets in the world we need to educate, set expectations, have loads of empathy, and also provide the real guidance so in the end our clients end up with a place to live. And they always do, the road there can vary though. One of the tools we use for education, internally and externally is Webinars, they can be live or recorded, but the end purpose is the same, information transfer for all of our benefit. How do you prepare your expats to get a smooth landing? Ideas are most welcome!